About the duration of support of versions

Starting at 5/10/2023, a change in the support time to support Project Monitor versions will be applied.

In order to provide the best quality of services to our customers, 2 support ranges are set up:

• a main support period, which corresponds to the period during which the version is available in SaaS environment
• an extended support period for OnPremise environments, lasting 2 years after the SaaS version has disappeared

Le calendar of support periods for each version is as follows:

In order to make users benefit from an ever richer and more efficient application, we advise you to regularly update Project Monitor.

If your OnPremise platform is in a version prior to version 6.5.0, do not hesitate to request the Support Team, in order to have the necessary technical requirements to upgrade.

• Related Articles

• Tutorials - Customer Support Virage Group

  This portal allows you to: Submit requests from support Track your requests To tame the tool, view the following 3 tutorials: Create a ticket on the support portal Tips and Tricks Follow current tickets You can also download the portal support ...